Privacy Policy

1. Data Controller

TV2Z B.V. is the data controller responsible for the processing of your personal data. We are a private limited liability company (besloten vennootschap) registered in the Netherlands. Company: TV2Z B.V. Chamber of Commerce (KvK): 67135854 Registered address: Zekeringstraat 23A, 1014 BM, Amsterdam, The Netherlands Email: info@tv2z.com Phone: +31 6 87960462

2. Personal Data We Collect

We may collect and process the following categories of personal data:

• Identity data: full name, gender, job title, company name
• Contact data: email address, postal address, phone number
• Account data: login credentials, account preferences
• Technical data: IP address, browser type and version, operating system, device identifiers, time zone
• Usage data: pages visited, features used, session duration, referral source
• Communication data: messages sent via our contact form, email correspondence, support tickets
• Transaction data: billing information, invoices, payment history

3. Purposes of Processing

We process your personal data for the following purposes:

• Contract performance: delivering our TVaaS, OTT, and enterprise media services to you
• Communication: responding to enquiries, providing support, and sending service-related notifications
• Marketing: sending newsletters, product updates, and promotional materials (only with your consent)
• Service improvement: analysing usage patterns to improve our platform and services
• Legal compliance: meeting our obligations under Dutch and EU law, including tax and accounting requirements
• Security: protecting our platform, infrastructure, and users against fraud, abuse, and security threats
• Recruitment: processing job applications submitted through our website or development centre

4. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data on the following legal bases: Consent (Article 6(1)(a)): Where you have given explicit consent, such as subscribing to our newsletter or accepting optional cookies. You may withdraw your consent at any time. Contract performance (Article 6(1)(b)): Where processing is necessary to perform a contract with you or to take pre-contractual steps at your request, such as providing our platform services or responding to a demo request. Legitimate interest (Article 6(1)(f)): Where processing is necessary for our legitimate business interests, such as improving our services, ensuring platform security, and conducting business development - provided these interests do not override your fundamental rights. Legal obligation (Article 6(1)(c)): Where processing is required to comply with a legal obligation, such as tax reporting, accounting, or regulatory requirements.

5. Data Sharing and Third Parties

We do not sell your personal data to third parties. We may share your data with the following categories of recipients: Service providers and sub-processors: hosting providers (e.g., Amazon Web Services), email delivery services, analytics platforms, and CRM systems that help us operate our business. All sub-processors are contractually bound by data processing agreements compliant with GDPR. Professional advisors: legal counsel, auditors, and accountants where necessary for the operation of our business. Law enforcement: governmental authorities when required by applicable law or to protect our legal rights. Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, subject to continued protection under this policy.

6. International Data Transfers

TV2Z B.V. is headquartered in Amsterdam, The Netherlands. Our development centre is located in Hyderabad, India. We will not transfer your personal data to countries outside the European Economic Area (EEA) unless adequate safeguards are in place. For transfers to our development centre in India and to any other non-EEA sub-processors, we rely on: EU Standard Contractual Clauses (SCCs) approved by the European Commission Adequacy decisions where applicable Supplementary technical and organisational measures as required You may request a copy of the safeguards in place by contacting us at info@tv2z.com.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Specific retention periods include: Customer account data: retained for the duration of your service agreement and up to 5 years after termination for legal and accounting purposes. Contact form submissions and enquiries: retained for up to 2 years following your last interaction with us. Marketing data: retained until you withdraw your consent or unsubscribe. Website analytics: aggregated and anonymised data may be retained indefinitely; identifiable data is retained for up to 26 months. Job applications: retained for up to 1 year after the recruitment process concludes, unless you consent to longer retention. When personal data is no longer required, it is securely deleted or anonymised.

8. Your Rights Under GDPR

Under the GDPR, you have the following rights regarding your personal data:

• Right of access: request a copy of the personal data we hold about you
• Right to rectification: request correction of inaccurate or incomplete data
• Right to erasure: request deletion of your personal data where there is no compelling reason for continued processing
• Right to restrict processing: request that we limit how we use your data in certain circumstances
• Right to data portability: receive your data in a structured, commonly used, machine-readable format
• Right to object: object to processing based on legitimate interests or direct marketing
• Right to withdraw consent: where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, contact us at info@tv2z.com. We will respond within one month of receiving your request, as required by GDPR. If you believe we have not handled your data correctly, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at https://autoriteitpersoonsgegevens.nl.

9. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your experience and analyse usage patterns. Essential cookies: required for the website to function properly (e.g., session management, security). These do not require consent. Analytics cookies: used to understand how visitors interact with our website, including page views, navigation paths, and session duration. We use privacy-friendly analytics tools that anonymise data where possible. Marketing cookies: used to deliver relevant advertisements and measure campaign effectiveness. These are only placed with your explicit consent. You can manage your cookie preferences through your browser settings or our cookie consent mechanism. Disabling certain cookies may affect website functionality.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include: Encryption of data in transit (TLS/SSL) and at rest Access controls and authentication mechanisms Regular security assessments and penetration testing Employee training on data protection Incident response procedures While we take all reasonable steps to protect your data, no method of transmission or storage is completely secure. If you become aware of any security incident, please notify us immediately at support@tv2z.com.

11. Children's Privacy

Our services are directed at businesses and enterprise customers, not at children. We do not knowingly collect personal data from individuals under the age of 16. If we become aware that we have collected data from a child without appropriate parental consent, we will take steps to delete that data promptly.

12. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. Material changes will be communicated via our website or by email where appropriate. We encourage you to review this page periodically. Your continued use of our services after any changes constitutes acceptance of the updated policy.

13. Contact Information

If you have questions about this privacy policy or wish to exercise your data protection rights, please contact us: TV2Z B.V. Zekeringstraat 23A, 1014 BM, Amsterdam, The Netherlands Email: info@tv2z.com Support: support@tv2z.com Phone: +31 6 87960462